FAQ

We have the answers, albeit not all of them…

If you have a question not answered below don’t hesitate to e-mail us at groundupgenes@tutanota.com or use the form on our Contact Page!

General

Do you have a e-mail list that offers deals and news of new releases?

Yes! You can signup below!

Freebies & Deals

Do you offer freebies and deals?

*Jug of Sweet, Red Liquid Bursts Through Brick Wall* “OHHHH, YEAHHHHH!!” We give freebies with every order! Please refer to our DEALS page for the most up to date information!

Where can I read about your current freebie testers available?

Journey on over to our Testers & Parental Lines for more information!

Do you offer loyalty rewards?

Yes, you earn about 5% back in rewards to use on future purchases! Simply create an account and they will accumulate! You can read more about them on our Loyalty Rewards Page.

Do you round up if my order total is close to the next freebie tier?

Yes, we will round up to the next freebie tier if you are within a few dollars of it ($2-3).

Does shipping costs count towards freebie tiers?

No, only the subtotal (after any discounts) will be counted towards the freebie tiers.

Payment

What is your preferred method of payment?

Bitcoin (BTC) by far. It is the easiest, cheapest method for both parties and is integrated right into our shopping cart at checkout. We always give extra freebies with these orders and even have special deals that pertain to Bitcoin orders only that scale with your order size (the more you order, the more freebies you receive).

Which payment methods do you accept?

We currently accept payment via Bitcoin (BTC), Cash, USPS Money Orders, & Credit/Debit through MESH.

What are MESH payments?

In short, MESH is a very secure payment system built for online purchases. This solution allows us to accept credit/debit card purchases. While you have to share some of your personal information to get it set up, this information is NEVER shared with Ground Up Genes or MESH and is kept secure by/processed by https://www.idology.com/, a company that is used by over 95% of banks in the US for verification purposes like this. Hundreds of thousands of consumers have used MESH over the past 5 years. You can read about MESH in more detail on our MESH Page. You can also read more on their website at https://mymesh.money/.

Orders

How can I order?

Simply go over to our Store Page and you can add products and checkout from there!

Do you offer stealth shipping?

All orders ship in our discreet mailer boxes so every order ships in a subtle and protected manner with no additional charge.

I am not happy with my order, now what?

Firstly, please e-mail us at info@GroundUpGenes.com or reach out using our contact form. We are human and make mistakes, but are more happy to work with you to make it right! We want all good vibes here! We offer a 100% satisfaction guarantee.

Shipping

Which countries do you ship to?

Shipping is currently limited to the USA.

How quickly will my order be processed?

We attempt to send orders out within 72 hours (3 Business Days) after payment is received! We know the itch of waiting for an order and don’t want you to wait long!

Strains & Breeders

Which Breeders do you offer?

We currently carry Atlas Seed, Twenty20 Mendocino, & The Humboldt Seed Company with some more options in the pipeline!

Can I find all of the Auto-Flowers in one place?

Click here for all feminized auto-flowers!

Can I find all of the feminized photoperiods in one place?

Click here for all feminized photoperiods!

Do you have a listing of your testers/freebies?

Yes, we do! After many requests we have created their own listing for them. Please note you may not find all current freebies/testers on this listing.

What is OG #1, Blueberry #2, etc.?

These are the parental lines we are working out further generations to use in future crosses and as our donors for bring photoperiods to auto. OG #1 is derived from Night Owl’s Wizard’s Apprentice Regulars. OG #2 is derived from Wicked Pissahs OG Kush Regulars. Blueberry #1 is derived from Night Owl’s Blue Microverse Regulars. Blueberry #2 is derived from Wicked Pissah’s Blueberry Regulars. We have more in the process and will utilize them once we have further generations to work with!

What is the best way to contact us?

-E-Mail: info@groundupgenes.com

Contact Form

Misc

Why am I still reading this FAQ page?

That is a good question, but one you must ask yourself.

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